Last updated: Jun 1, 2026
Delivery Policy (Canada)
All orders are shipped from France via airmail. Once your order is confirmed, we typically dispatch your package within 3–6 business days. Please note that orders placed on weekends (Saturday and Sunday) or during French public holidays may experience slight delays in processing and shipping.
Delivery Time
Estimated delivery time from the shipping date is 7 to 10 business days. Please be aware that delivery times may vary during peak seasons such as the Christmas period.
We kindly ask you to monitor your mailbox and local delivery updates. If your package has not arrived within 7–10 days of receiving your shipping notification, please check for any missed delivery notices or contact your local post office.
Damaged or Incorrect Items
If you receive an item that is incorrect, damaged, or defective, please contact us by email within 3 days of receiving your order. We will promptly arrange an exchange and provide further instructions via email. Please note that opened or used items cannot be returned, exchanged, or canceled.
Shipping Costs
Shipping costs are not included in the product price. The shipping fee is automatically calculated based on the total weight of your order. Purchasing multiple items together can help reduce shipping costs. The exact shipping fee will be displayed on the order confirmation screen before payment.
| Weight |
Shipping fee |
| 0 – 50 g |
CA$ 12.45 |
| 51 – 100 g |
CA$ 13.40 |
| 101 – 150 g |
CA$ 14.40 |
| 151 – 200 g |
CA$ 15.35 |
| 201 – 250 g |
CA$ 16.30 |
| 251 – 300 g |
CA$ 17.30 |
| 301 – 350 g |
CA$ 18.25 |
| 351 – 400 g |
CA$ 19.25 |
| 401 – 450 g |
CA$ 20.20 |
| 451 – 500 g |
CA$ 21.15 |
| 501 – 550 g |
CA$ 22.15 |
| 551 – 600 g |
CA$ 23.10 |
| 601 – 650 g |
CA$ 24.10 |
| 651 – 700 g |
CA$ 25.05 |
| 701 – 750 g |
CA$ 26.00 |
| 751 – 800 g |
CA$ 27.00 |
| 801 – 850 g |
CA$ 27.95 |
| 851 – 900 g |
CA$ 28.95 |
| 901 – 950 g |
CA$ 29.90 |
| 951 – 1,000 g |
CA$ 30.90 |
| 1,001 – 1,500 g |
CA$ 31.80 |
| 1,501 – 2,000 g |
CA$ 35.45 |
GST and Import Duties
As France is a member of the European Union covered by the Canada–EU Free Trade Agreement (CETA), import duty on your order is generally 0%. For shipments valued under CAD $3,300, no formal Certificate of Origin is required — EU origin is confirmed by a simple statement on the shipping invoice. For higher-value shipments, additional documentation may be required to claim the preferential rate.
In addition to any customs duty, Canadian sales tax applies to all imported goods. The rate depends on your province or territory:
| Province / Territory |
Tax type |
Rate |
| Ontario |
HST |
13% |
| Quebec |
GST + QST |
5% + 9.975% |
| British Columbia |
GST + PST |
5% + 7% |
| Alberta |
GST only |
5% |
| Manitoba |
GST + PST |
5% + 7% |
| Saskatchewan |
GST + PST |
5% + 6% |
| Nova Scotia |
HST |
15% |
| New Brunswick |
HST |
15% |
| Newfoundland & Labrador |
HST |
15% |
| Prince Edward Island |
HST |
15% |
| Northwest Territories / Nunavut / Yukon |
GST only |
5% |
Duties and taxes are calculated on the combined total of product price, shipping, and insurance. Orders delivered via Canada Post valued at CA$ 20 or less are generally exempt from duties and taxes. For the most accurate and up-to-date information, please refer to the Canada Border Services Agency (CBSA).
Returns and Cancellation
If a package is uncollected and returned to us or disposed of by the postal service (typically after a 15-calendar-day holding period in Canada), a refund will not be issued unless required by applicable consumer protection law.
If an order is canceled after shipment, or returned due to extended absence or non-collection, the customer will be responsible for the following costs:
- Actual round-trip shipping costs
- Refund processing fees
- A cancellation fee of US$ 10
Please ensure timely collection of your package to avoid any inconvenience.
