Delivery Policy (Japan）

Last updated: Jun 14, 2026

Delivery Policy (Japan)

All orders are shipped from France via airmail. Once your order is confirmed, we typically dispatch your package within 3–6 business days. Please note that orders placed on weekends (Saturday and Sunday) or during French public holidays may experience slight delays in processing and shipping.

For environmental considerations, Cosme de Paris does not include paper invoices in our packages. Please check your order details in your account dashboard or in your order confirmation email.

Important: As we operate as an overseas business entity, we are unable to issue qualified invoices under Japan's invoicing system.

All sales are final. As products are shipped directly from France, we do not accept returns or cancellations for standard (change-of-mind) reasons. Only damaged, defective, or incorrect items may be reported by email within 3 days of receipt.

Delivery Time

Estimated delivery time from the shipping date is 7 to 10 business days. Please be aware that delivery times may vary during peak seasons such as the Christmas period.

We kindly ask you to monitor your mailbox and local delivery updates. To avoid your package being returned to France, if your package has not arrived within 7–10 days of receiving your shipping notification, please check for any missed delivery notices and contact your local post office as soon as possible.

Damaged or Incorrect Items

If you receive an item that is incorrect, damaged, or defective, please contact us by email within 3 days of receiving your order and include photos of the item. After verification, we will promptly arrange an exchange and provide further instructions via email. Please note that opened or used items cannot be returned, exchanged, or canceled.

Shipping Costs

Shipping costs are not included in the product price. The shipping fee is automatically calculated based on the total weight of your order. Purchasing multiple items together can help reduce shipping costs. The exact shipping fee will be displayed on the order confirmation screen before payment.

Weight Range	Shipping fee (JPY)
0g–50g	¥867
51g–100g	¥974
101g–150g	¥1,081
151g–200g	¥1,188
201g–250g	¥1,294
251g–300g	¥1,401
301g–350g	¥1,508
351g–400g	¥1,615
401g–450g	¥1,721
451g–500g	¥1,828
501g–550g	¥1,935
551g–600g	¥2,042
601g–650g	¥2,148
651g–700g	¥2,255
701g–750g	¥2,362
751g–800g	¥2,469
801g–850g	¥2,575
851g–900g	¥2,682
901g–950g	¥2,789
951g–1000g	¥2,896
1001g–1500g	¥3,000
1501g–2000g	¥3,400
2001g–2500g	¥4,160
2501g–3000g	¥4,400
3001g–3500g	¥4,700
3501g–4000g	¥5,400
4001g–4500g	¥5,700
4501g–5000g	¥6,200
5001g–5500g	¥7,000
5501g–6000g	¥8,000
6001g–6500g	¥8,500
6501g–7000g	¥9,600
7001g–7500g	¥9,900
7501g–8000g	¥11,000
8001g–8500g	¥11,500
8501g–9000g	¥12,600
9001g–9500g	¥13,100
9501g–10000g	¥14,000

Delivery to Japan – Customs Duties and Import Restrictions

Consumption Tax and Customs Duty Threshold
For personal imports into Japan, if the CIF value (product price + international shipping + insurance) exceeds JPY 16,667, Japanese consumption tax (10%) will apply. This is based on Japan Customs' simplified valuation method, where the taxable base is calculated as 60% of the CIF value (60% × JPY 16,667 ≈ JPY 10,000).

Any customs duties and consumption tax incurred are the responsibility of the customer.

Cosmetics (including skincare, makeup, shampoo, and conditioner)
Cosmetic products are not subject to customs duties. However, under Japanese Customs regulations, the maximum allowance for personal imports is 24 items per product category. If this limit is exceeded, customs clearance will not be granted and the products may be returned or disposed of. Please note that refunds cannot be issued in such cases.

Honey
Raw honey can be imported for personal use. However, if the total order value exceeds the duty-free allowance (approximately ¥15,500), a 50% customs duty will apply. Please also note that quarantine inspections may cause additional delays beyond the standard delivery schedule.

Sugar and Sweeteners (including maple syrup, agave nectar, etc.)
If the total weight of sugar or sweeteners exceeds 1 kg, customs duties and other taxes will apply. Shipments over 1 kg may also require additional documentation, which can result in longer customs clearance times.

Confectionery (Cookies, Chocolate, Snacks, etc.)
Confectionery items can be imported for personal use. However, if the quantity is deemed excessive, customs may classify the shipment as commercial use, which can result in seizure. Confectionery is generally subject to around 10% customs duty, though if the calculated duty is less than JPY 1,000, it will be exempt. If the CIF value exceeds JPY 16,667, Japan's consumption tax (10%) will also apply.

Tea (Green Tea, Black Tea, Herbal Tea, etc.)
Green tea (unfermented) is generally duty-free. Black tea may be subject to 3–17% customs duty depending on the type and form; however, if the calculated duty is less than JPY 1,000, it will be exempt. Herbal tea may be treated as a food product depending on its ingredients and can be subject to customs duties. In all cases, if the CIF value exceeds JPY 16,667, Japan's consumption tax (10%) will apply.

Customs Clearance
Orders containing the above items may take longer than usual to clear customs. Depending on customs decisions, items may be seized or returned without refund.

Customs Handling Fee
When customs duty or consumption tax is assessed, Japan Post charges a handling fee of ¥200 per item (subject to change). Orders within the duty-free threshold are not charged this fee.

Returns and Cancellation

Please note that in Japan, if a package is not collected within 7 days after the first delivery attempt, it will automatically be returned to the sender. Regardless of whether a delivery notice is left, customers are responsible for checking the tracking information and ensuring timely receipt of their orders.

If a package is returned or disposed of, a refund will not be issued.

If a package is returned due to refusal of delivery, extended absence, or non-collection, the customer will be responsible for the following costs:

• Actual round-trip shipping costs
• Refund processing fees
• A return handling fee of US$ 10

Please ensure timely collection of your package to avoid any inconvenience.