Delivery Policy (Taiwan)

2026-10-25

Dispatch and delivery

All orders are dispatched from France, normally within 3–6 business days after confirmation. Estimated delivery is 7–10 business days after dispatch; this is not guaranteed. French public holidays, customs checks and busy periods may cause delays. Follow the tracking information and the carrier’s collection deadline, which varies by service. Contact us if delivery is delayed. Order details are available in your confirmation email or customer account.

Shipping fees

Shipping is charged separately. The table below is a guide to standard weight-based rates; product-specific shipping rules, free-shipping items and mixed orders may affect the total. The shipping charge shown at checkout before payment applies.

Shipping fees (TWD)
0–50 g TWD 206
51–100 g TWD 227
101–150 g TWD 249
151–200 g TWD 271
201–250 g TWD 292
251–300 g TWD 313
301–350 g TWD 335
351–400 g TWD 356
401–450 g TWD 378
451–500 g TWD 399
501–550 g TWD 421
551–600 g TWD 442
601–650 g TWD 464
651–700 g TWD 485
701–750 g TWD 507
751–800 g TWD 528
801–850 g TWD 550
851–900 g TWD 571
901–950 g TWD 593
951–1000 g TWD 614
1001–1500 g TWD 635
1501–2000 g TWD 715

Customs duties and taxes

Unless explicitly collected at checkout, applicable import duties, taxes and carrier clearance fees are payable by the recipient. Shipping from France does not necessarily mean that the goods originate in France. Customs determines the applicable classification, value and charges. We cannot guarantee an exemption or a fixed amount. Please check local restrictions on ingredients, quantities, food and cosmetics before ordering; contact us if unsure.

Qualifying consignments with customs value, including freight and insurance, of NT$2,000 or less are generally exempt. Exceptions apply, including frequent imports: more than 6 exempt importations in January–June or July–December. Above the exemption, duty depends on classification and origin. Business tax is generally 5%, calculated on a base that includes customs value, customs duty and other applicable taxes—not only the goods price. Complete any required identity verification through the carrier’s official process.

Taiwan — Customs

Returns and refunds

We do not offer voluntary change-of-mind returns except where required by applicable law. Statutory cancellation, withdrawal and remedies for faulty, damaged or incorrectly supplied goods remain available. Please contact info@cosmedeparis.com with your order number; for damage or errors, please contact us as soon as possible, preferably within 3 days, with photos. This request is not a deadline that removes your legal rights. Opening a product does not automatically exclude a claim for a defect. Minor outer-box marks alone do not normally justify a voluntary return, but damage affecting the product, safety or conformity will be assessed. Contact us for return instructions before sending goods back; this does not restrict a statutory right to notify cancellation.

Where we agree to a voluntary change-of-mind return, we explain the return postage before you agree; normally the customer pays it. For faulty, incorrect goods or statutory cancellations, costs and refunds follow the applicable law. We do not impose a US$10 handling penalty on a statutory cancellation. Approved refunds are made to the original payment method, normally within 10 business days, or sooner where legally required. Your payment provider may need additional processing time.

Taiwan: where the statutory distance-selling right applies, you may cancel within 7 days after receipt by returning the goods or sending written notice, without a reason or charge. Any lawful exception, such as qualifying perishable goods or opened personal-hygiene goods, must meet the legal conditions and be disclosed before purchase.

Unclaimed parcels

If a parcel is returned because of an incorrect address, refusal or non-collection, contact us. We review the return, the cause and any refund due. We will explain any lawful deduction of actual shipping costs; neither automatic forfeiture of the full payment nor an additional charge applies without a lawful basis. If goods are lost or disposed of, we investigate with the carrier; your statutory rights remain unaffected.

Contact

info@cosmedeparis.com