Delivery Policy (Japan)

2026-10-25

Dispatch and delivery

All orders are dispatched from France, normally within 3–6 business days after confirmation. Estimated delivery is 7–10 business days after dispatch; this is not guaranteed. French public holidays, customs checks and busy periods may cause delays. Follow the tracking information and the carrier’s collection deadline, which varies by service. Contact us if delivery is delayed. Order details are available in your confirmation email or customer account.

Shipping fees

Shipping is charged separately. The table below is a guide to standard weight-based rates; product-specific shipping rules, free-shipping items and mixed orders may affect the total. The shipping charge shown at checkout before payment applies.

Shipping fees (JPY)
0–50 g JPY 867
51–100 g JPY 974
101–150 g JPY 1,081
151–200 g JPY 1,188
201–250 g JPY 1,294
251–300 g JPY 1,401
301–350 g JPY 1,508
351–400 g JPY 1,615
401–450 g JPY 1,721
451–500 g JPY 1,828
501–550 g JPY 1,935
551–600 g JPY 2,042
601–650 g JPY 2,148
651–700 g JPY 2,255
701–750 g JPY 2,362
751–800 g JPY 2,469
801–850 g JPY 2,575
851–900 g JPY 2,682
901–950 g JPY 2,789
951–1000 g JPY 2,896
1001–1500 g JPY 3,000
1501–2000 g JPY 3,400
2001–2500 g JPY 4,160
2501–3000 g JPY 4,400
3001–3500 g JPY 4,700
3501–4000 g JPY 5,400
4001–4500 g JPY 5,700
4501–5000 g JPY 6,200
5001–5500 g JPY 7,000
5501–6000 g JPY 8,000
6001–6500 g JPY 8,500
6501–7000 g JPY 9,600
7001–7500 g JPY 9,900
7501–8000 g JPY 11,000
8001–8500 g JPY 11,500
8501–9000 g JPY 12,600
9001–9500 g JPY 13,100
9501–10000 g JPY 14,000

Customs duties and taxes

Unless explicitly collected at checkout, applicable import duties, taxes and carrier clearance fees are payable by the recipient. Shipping from France does not necessarily mean that the goods originate in France. Customs determines the applicable classification, value and charges. We cannot guarantee an exemption or a fixed amount. Please check local restrictions on ingredients, quantities, food and cosmetics before ordering; contact us if unsure.

For qualifying personal-use imports, Japan’s current valuation rule generally uses 60% of the overseas retail price, not 60% of the price plus international freight and insurance. A total customs value of JPY 10,000 or less is generally exempt, with exceptions. If taxable, consumption tax is normally 10%, or 8% for qualifying food and drink excluding alcohol; customs duty depends on the goods and origin. Food is not subject to one universal duty rate. Personal-import quantity and ingredient restrictions may apply.

Japan — Customs

Returns and refunds

We do not offer voluntary change-of-mind returns except where required by applicable law. Statutory cancellation, withdrawal and remedies for faulty, damaged or incorrectly supplied goods remain available. Please contact info@cosmedeparis.com with your order number; for damage or errors, please contact us as soon as possible, preferably within 3 days, with photos. This request is not a deadline that removes your legal rights. Opening a product does not automatically exclude a claim for a defect. Minor outer-box marks alone do not normally justify a voluntary return, but damage affecting the product, safety or conformity will be assessed. Contact us for return instructions before sending goods back; this does not restrict a statutory right to notify cancellation.

Where we agree to a voluntary change-of-mind return, we explain the return postage before you agree; normally the customer pays it. For faulty, incorrect goods or statutory cancellations, costs and refunds follow the applicable law. We do not impose a US$10 handling penalty on a statutory cancellation. Approved refunds are made to the original payment method, normally within 10 business days, or sooner where legally required. Your payment provider may need additional processing time.

Unclaimed parcels

If a parcel is returned because of an incorrect address, refusal or non-collection, contact us. We review the return, the cause and any refund due. We will explain any lawful deduction of actual shipping costs; neither automatic forfeiture of the full payment nor an additional charge applies without a lawful basis. If goods are lost or disposed of, we investigate with the carrier; your statutory rights remain unaffected.

Contact

info@cosmedeparis.com