Shipping policy

Shipping Policy

All orders are shipped from France via airmail. Once your order is confirmed, we typically dispatch it within 3–6 business days. Please note that if your order is placed during weekends (Saturday and Sunday) or French public holidays, processing and shipping may be delayed.

The estimated delivery time is usually 7–10 days from the shipping date. Delivery times may vary depending on the season, with possible delays during peak periods such as the Christmas season.

We kindly ask you to monitor your mailbox and tracking updates. If you do not receive your order within 7–10 days after receiving the shipping notification, please check for any missed delivery notices and contact your local post office.

Shipping costs are not included in the product price. The shipping fee is automatically calculated based on the total weight of the items in your order and is displayed on the order confirmation screen before payment.

Disclaimer: Customs duties, consumption taxes, and import restrictions vary by country. Customers are responsible for complying with local laws and regulations of the destination country.

Delivery Policy (United States)

Currently, we do not ship to the United States. We will notify customers once shipping to the U.S. resumes.

Delivery Policy (Japan）

Orders are shipped from France via airmail.
Once your order is confirmed, we typically dispatch it within 3–6 business days.

Please note that if your order is placed on a weekend (Saturday or Sunday) or during French public holidays, processing and shipping may be delayed.

As part of our commitment to sustainability, Cosme de Paris does not include paper invoices in our packages. You can check your order details in your account order history page or in your order confirmation email.

Important: Since we operate as an overseas business entity, we are unable to issue qualified invoices under Japan’s invoicing system.

Delivery Time

The estimated delivery time is usually 7–10 days from the shipping date.

Please note that delays may occur depending on the season, especially during peak periods such as the Christmas holidays.

We kindly ask you to monitor your mailbox and the tracking updates during delivery. To avoid your package being returned to France, if you do not receive your order within 7–10 days after receiving the shipping notification, please check for any missed delivery notices and contact your local post office as soon as possible.

Damaged or Incorrect Items

If you receive an item that is incorrect, damaged, or defective, please contact us by email within 3 days of receiving your order and include photos of the item. After verification, we will provide instructions by email regarding the next steps.

Please note that we cannot accept returns, exchanges, or cancellations for items that have been opened or used.

Shipping Costs

Shipping costs are not included in the product price. The shipping fee is automatically calculated based on the total weight of the items in your order.

By purchasing multiple items together, you may save on shipping costs.
The shipping fee will be displayed on the order confirmation screen before payment.

Delivery to Japan – Customs Duties and Import Restrictions

Consumption Tax and Customs Duty Threshold

For personal imports into Japan, if the combined total of the product price and international shipping exceeds JPY 16,667, Japanese consumption tax (10%) will be applied.

Cosmetics are exempt from customs duties; however, food items (such as confectionery, honey, and sweeteners) may be subject to customs duties.

Any customs duties and consumption tax incurred will be the responsibility of the customer.

Cosmetics (including shampoo, conditioner, skincare, and makeup products)
Cosmetic products are not subject to customs duties. However, under Japanese Customs regulations, the maximum allowance for personal imports is 24 items per product category. If this limit is exceeded, customs clearance will not be granted, and the products may be returned or disposed of. Please note that in such cases, refunds cannot be issued.

Honey
Raw honey can be imported for personal use. However, if the total order value exceeds the duty-free allowance (approximately ¥15,500), a 50% customs duty will be applied. In addition, quarantine inspections may take extra time, which can cause delivery delays compared to the usual schedule.

Sugar and Sweeteners (including maple syrup, agave nectar, etc.)
If the total weight of sugar or sweeteners exceeds 1 kg, customs duties and other taxes will apply. Additionally, shipments over 1 kg may require the submission of extra documents, which can result in longer customs clearance times.

Confectionery (Cookies, Chocolate, Snacks, etc.)
Confectionery items can be imported for personal use. However, if the quantity is deemed excessive, customs may consider it for commercial use, which can result in seizure. Confectionery and other food items are generally subject to around 10% customs duty. However, if the calculated duty is less than JPY 1,000, it will be exempt. If the total value of goods plus international shipping exceeds JPY 16,666, confectionery is subject to around 10% customs duty, in addition to Japan’s consumption tax (10%).

Tea (Green Tea, Black Tea, Herbal Tea, etc.)
Green tea (unfermented) is generally duty-free. Black tea may be subject to 3–17% customs duty depending on the type and form. However, if the calculated duty is less than JPY 1,000, it is exempt and therefore not charged. Herbal tea may be treated as a food product depending on its ingredients and can be subject to customs duties. In all cases, if the total value of goods plus international shipping exceeds JPY 16,667, Japan’s consumption tax (10%) will apply.

Customs Clearance
Orders containing the above items may take longer than usual to clear customs. Please also note that, depending on customs decisions, items may be seized or returned without refund.

Returns and Cancellations

Cancellations after shipment, or returns due to long-term absence or refusal of delivery, will incur actual costs (two-way shipping fees, refund handling fees, etc.) plus a cancellation fee of US$10.

In addition, in Japan, if a package is not collected within 7 days after the first delivery attempt, it will automatically be returned to the sender. In cases of return or disposal, no refunds will be provided.

Regardless of whether a delivery notice is left, customers are responsible for checking the tracking information and ensuring timely receipt of their orders.

Weight Range	Price
0g–50g	¥850
51g–100g	¥900
101g–150g	¥950
151g–200g	¥1,000
201g–250g	¥1,050
251g–300g	¥1,100
301g–350g	¥1,170
351g–400g	¥1,260
401g–450g	¥1,340
451g–500g	¥1,430
501g–550g	¥1,510
551g–600g	¥1,600
601g–650g	¥1,690
651g–700g	¥1,770
701g–750g	¥1,860
751g–800g	¥1,950
801g–850g	¥2,030
851g–900g	¥2,120
901g–950g	¥2,200
951g–1000g	¥2,290
1001g–1500g	¥2,550
1501g–2000g	¥2,890
2001g–2500g	¥3,530
2501g–3000g	¥3,740
3001g–3500g	¥3,990
3501g–4000g	¥4,590
4001g–4500g	¥4,840
4501g–5000g	¥5,270
5001g–6000g	¥6,800
6001g–6500g	¥7,220
6501g–7000g	¥8,160
7001g–7500g	¥8,450
7501g–8000g	¥9,350
8001g–8500g	¥9,770
8501g–9000g	¥10,700
9001g–9500g	¥11,130
9501g–10000g	¥11,900

Delivery Policy (Canada)

All orders are shipped from France via airmail. Once your order is confirmed, we typically dispatch the package within 3–6 business days. However, please note that if your order is placed around weekends (Saturday and Sunday) or French public holidays, there may be delays in processing and shipping.

Delivery Time

The estimated delivery time from the shipping date is usually between 7 to 10 days. Please note that delivery times may vary depending on the season, with possible delays during peak periods such as the Christmas season.

We kindly ask you to monitor your mailbox and local delivery updates. If you do not receive your package within 7–10 days after receiving the shipping notification, we recommend checking for any missed delivery notices or contacting your local post office.

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us via email within 3 days of receiving your order. We will promptly arrange for an exchange and provide instructions via email. Please note that opened or used items cannot be returned, exchanged, or canceled.

Shipping Costs

Shipping costs are not included in the product price. The shipping fee is automatically calculated based on the total weight of the items selected. The shipping cost will be shown on the order confirmation screen before payment.

GST and Import Duties

Goods and Services Tax (GST), Provincial Sales Tax (PST), or Harmonized Sales Tax (HST) may apply to imported goods, depending on your province and the total value of your order. Most personal imports valued over CAD $20 may be subject to tax and/or duty. Please refer to the Canada Border Services Agency (CBSA) or your local courier for the most accurate information.

Returns and Cancellation Fees

If a customer fails to receive a package and it is returned to the sender or disposed of by the postal service (e.g., after the typical 15-calendar-day holding period in Canada), no refund will be issued unless required by local consumer-protection laws. If an order is canceled after shipment or is returned due to long-term absence or non-receipt, the customer will be responsible for the actual costs incurred (including round-trip shipping and refund-processing fees) plus a US $10 cancellation fee.

Weight Range	Price (CAD)
0g–50g	CA$11.00
51g–100g	CA$11.70
101g–150g	CA$12.20
151g–200g	CA$12.90
201g–250g	CA$13.40
251g–300g	CA$14.00
301g–350g	CA$14.80
351g–400g	CA$15.70
401g–450g	CA$16.80
451g–500g	CA$17.70
501g–550g	CA$18.70
551g–600g	CA$19.60
601g–650g	CA$20.60
651g–700g	CA$21.80
701g–750g	CA$22.90
751g–800g	CA$23.60
801g–850g	CA$24.50
851g–900g	CA$25.50
901g–950g	CA$26.50
951g–1000g	CA$27.50
1001g–1500g	CA$30.50
1501g–2000g	CA$34.50

Delivery Policy (Hong Kong)

All orders are shipped from France via airmail. Once your order is confirmed, we typically dispatch the package within 3–6 business days. However, please note that if your order is placed around weekends (Saturday and Sunday) or French public holidays, there may be delays in processing and shipping.

For your reference, Cosme de Paris does not include paper invoices in our packages in consideration of the environment. Please check your order details in your account dashboard or in your order confirmation email.

Delivery Time

The estimated delivery time from the shipping date is usually between 7 to 10 days. Delivery times may vary depending on the season, with possible delays during peak periods such as the Christmas season.

We kindly ask you to pay close attention to your mailbox during this period. If you do not receive your package within 7–10 days after receiving the shipping notification, please check for any missed delivery notices or contact your local post office.

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us via email within 3 days of receiving your order. We will promptly arrange for an exchange and provide instructions via email. Please note that opened or used items cannot be returned, exchanged, or canceled.

Shipping Costs

Shipping costs are not included in the product price. The shipping fee is automatically calculated based on the total weight of the items selected. The shipping cost will be displayed on the order confirmation screen before payment.

Missed Delivery and Return or Disposal

If a customer fails to receive the package and it is returned to the sender or discarded by the postal service due to the expiration of the holding period, we regret that no refunds will be issued. Please ensure timely collection of your package to avoid any inconvenience.

Returns and Cancellation Fees

If an order is canceled after shipment or returned due to long-term absence or failure to receive the package, we regret that you will be responsible for the actual costs incurred (round-trip shipping fees, refund fees, etc.), as well as a cancellation fee of US $10, in accordance with legal procedures.

Weight Range	Price (HKD)
0g–50g	HK$57.65
51g–100g	HK$59.20
101g–150g	HK$62.40
151g–200g	HK$67.80
201g–250g	HK$69.20
251g–300g	HK$72.50
301g–350g	HK$76.90
351g–400g	HK$84.50
401g–450g	HK$90.10
451g–500g	HK$95.70
501g–550g	HK$99.30
551g–600g	HK$107.00
601g–650g	HK$112.60
651g–700g	HK$118.30
701g–750g	HK$123.90
751g–800g	HK$129.50
801g–850g	HK$135.10
851g–900g	HK$140.80
901g–950g	HK$146.40
951g–1000g	HK$152.00
1001g–1500g	HK$168.80
1501g–2000g	HK$191.00

Delivery Policy (Singapore）

All orders are shipped from France via airmail. Once your order is confirmed, we typically dispatch the package within 3–6 business days. However, please note that if your order is placed around weekends (Saturday and Sunday) or French public holidays, there may be delays in processing and shipping.

For your reference, Cosme de Paris does not include paper invoices in our packages in consideration of the environment. Please check your order details in your account dashboard or in your order confirmation email.

Delivery Time

The estimated delivery time from the shipping date is usually between 7 to 10 days. Please note that delivery times may vary depending on the season, with possible delays during peak periods such as the Christmas season.

We kindly ask you to monitor your mailbox and local delivery updates. If you do not receive your package within 7–10 days after receiving the shipping notification, we recommend checking for any missed delivery notices or contacting your local post office.

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us via email within 3 days of receiving your order. We will promptly arrange for an exchange and provide instructions via email. Please note that opened or used items cannot be returned, exchanged, or canceled.

Shipping Costs

Shipping costs are not included in the product price. The shipping fee is automatically calculated based on the total weight of the items selected. You can save on shipping costs when purchasing multiple items together. The shipping cost will be shown on the order confirmation screen before payment.

GST and Import Duties

Goods and Services Tax (GST) may apply to imported goods depending on the total value of your order and Singapore's import regulations. For personal imports, GST is generally applicable on goods exceeding SGD 400. Please check with Singapore Customs for the most accurate information.

Missed Delivery and Return or Disposal

If a customer fails to receive the package and it is returned to the sender or discarded by the postal service due to the expiration of the holding period, we regret that no refunds will be issued. Please ensure timely collection of your package to avoid any inconvenience.

Returns and Cancellation Fees

If an order is canceled after shipment or returned due to long-term absence or failure to receive the package, the customer will be responsible for the actual costs incurred (round-trip shipping fees, refund fees, etc.), as well as a cancellation fee of US $10.

Weight Range	Price (SGD)
0g–50g	S$9.15
51g–100g	S$9.70
101g–150g	S$10.30
151g–200g	S$10.80
201g–250g	S$11.40
251g–300g	S$11.90
301g–350g	S$12.60
351g–400g	S$13.50
401g–450g	S$14.50
451g–500g	S$15.40
501g–550g	S$16.30
551g–600g	S$17.50
601g–650g	S$18.50
651g–700g	S$19.40
701g–750g	S$20.20
751g–800g	S$21.50
801g–850g	S$20.50
851g–900g	S$23.50
901g–950g	S$24.00
951g–1000g	S$25.00
1001g–1500g	S$27.50
1501g–2000g	S$32.00

Delivery Policy (South Korea)

All orders are shipped from France via airmail. Once your order is confirmed, we typically dispatch the package within 3–6 business days. However, please note that if your order is placed around weekends (Saturday and Sunday) or French public holidays, there may be delays in processing and shipping.

For your reference, Cosme de Paris does not include paper invoices in our packages in consideration of the environment. Please check your order details in your account dashboard or in your order confirmation email.

Delivery Time

The estimated delivery time from the shipping date is usually between 7 to 10 days. Delivery times may vary depending on the season, with possible delays during peak periods such as the Christmas season.

We kindly ask you to monitor your mailbox and local delivery updates. If you do not receive your package within 7–10 days after receiving the shipping notification, we recommend checking for any missed delivery notices or contacting your local post office.

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us via email within 3 days of receiving your order. We will promptly arrange for an exchange and provide instructions via email. Please note that opened or used items cannot be returned, exchanged, or canceled.

Shipping Costs

Shipping costs are not included in the product price. The shipping fee is automatically calculated based on the total weight of the items selected. You can save on shipping costs when purchasing multiple items together. The shipping cost will be shown on the order confirmation screen before payment.

Duties & Taxes

Depending on the total value of your order and local customs regulations, additional import taxes or VAT may apply upon delivery. These charges are the responsibility of the customer.

Missed Delivery and Return or Disposal

If a customer fails to receive the package and it is returned to the sender or discarded by the postal service due to the expiration of the holding period, we regret that no refunds will be issued. Please ensure timely collection of your package to avoid any inconvenience.

Returns and Cancellation Fees

If an order is canceled after shipment or returned due to long-term absence or failure to receive the package, the customer will be responsible for the actual costs incurred (round-trip shipping fees, refund fees, etc.), as well as a cancellation fee of US $10.

Weight Range	Price (₩)
0g–50g	₩11,300
51g–100g	₩11,950
101g–150g	₩12,500
151g–200g	₩13,200
201g–250g	₩13,800
251g–300g	₩14,400
301g–350g	₩15,200
351g–400g	₩16,100
401g–450g	₩17,100
451g–500g	₩18,100
501g–550g	₩19,100
551g–600g	₩20,100
601g–650g	₩21,100
651g–700g	₩23,100
701g–750g	₩23,500
751g–800g	₩24,200
801g–850g	₩25,100
851g–900g	₩26,100
901g–950g	₩27,000
951g–1000g	₩28,100
1001g–1500g	₩31,000
1501g–2000g	₩35,000

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