Return & Refund Policy

2026-10-25

Returns and refunds

We do not offer voluntary change-of-mind returns except where required by applicable law. Statutory cancellation, withdrawal and remedies for faulty, damaged or incorrectly supplied goods remain available. Please contact info@cosmedeparis.com with your order number; for damage or errors, please contact us as soon as possible, preferably within 3 days, with photos. This request is not a deadline that removes your legal rights. Opening a product does not automatically exclude a claim for a defect. Minor outer-box marks alone do not normally justify a voluntary return, but damage affecting the product, safety or conformity will be assessed. Contact us for return instructions before sending goods back; this does not restrict a statutory right to notify cancellation.

Where we agree to a voluntary change-of-mind return, we explain the return postage before you agree; normally the customer pays it. For faulty, incorrect goods or statutory cancellations, costs and refunds follow the applicable law. We do not impose a US$10 handling penalty on a statutory cancellation. Approved refunds are made to the original payment method, normally within 10 business days, or sooner where legally required. Your payment provider may need additional processing time.

Taiwan: where the statutory distance-selling right applies, you may cancel within 7 days after receipt by returning the goods or sending written notice, without a reason or charge. Any lawful exception, such as qualifying perishable goods or opened personal-hygiene goods, must meet the legal conditions and be disclosed before purchase. South Korea: where the statutory right applies, a 7-day withdrawal period generally applies, subject to legal exceptions; separate rights apply to non-conforming goods. Contact us by email to exercise your rights.

Unclaimed parcels

If a parcel is returned because of an incorrect address, refusal or non-collection, contact us. We review the return, the cause and any refund due. We will explain any lawful deduction of actual shipping costs; neither automatic forfeiture of the full payment nor an additional charge applies without a lawful basis. If goods are lost or disposed of, we investigate with the carrier; your statutory rights remain unaffected.

Contact

info@cosmedeparis.com